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Passport Acceptance Hours -- Updated March 17, 2020

The Town of Scarborough has closed all Town Buildings to the public from Tuesday, March 17, 2020 through Sunday, April 12, 2020; therefore, Community Services will be unable to accept US Passport application on behalf of the US Department of State until further notice. We will reassess the COVID-19 situation as April 12 approaches and may extend the closure at that time.

If you are still in need of a passport, please visit the Travel.State.Gov website for other nearby acceptance facilities who may accept applications. 

Effective March 19, 2020, all passport agencies, such as the National Passport Center in Portsmouth, are closed to the public until further notice, so an appointment through their own facilities will not be an option unless for a life-or-death circumstance.


Update on Maine State IDs and the Real ID Act

The Maine Bureau of Motor Vehicles began issuing Real ID-compliant driver’s licenses and State identification cards on July 1, 2019. Any person who desires a Real ID-compliant license or ID can now obtain one at their local BMV office. In addition to the standard license requirements, Real ID applicants must have their photograph taken and provide the following documentation (for a complete list download the REAL ID Checklist), copies of which will remain on file with the BMV:

  • One document that establishes identity, date of birth, and proof of U.S. citizenship, lawful permanent residence, or temporary lawful status in the U.S.
  • One document to establish proof of Social Security Number or evidence of Social Security Number ineligibility. (Such as: A W-2 form with applicant's name and full SSN; Social Security Administration Form 1099 with applicant's name and full SSN; Non-Social Security Administration Form 1099 with applicant's name and full SSN; or pay stub with applicant's name and full SSN on it)
  • Two documents to establish proof of residence in the State of Maine, such as a utility bill, paycheck stub or mortgage statement (P.O. Box is not acceptable).

    IMPORTANT NAME CHANGE INFORMATION: If your name has been legally changed and now differs from your identity document(s) (i.e., birth certificate or passport), proof of the name change must be provided to obtain a Real ID. Acceptable documents supporting a legal name change include a marriage license, divorce decree, or court order. In all cases, the documents must show a clear trail of name changes from the name on the identity document to the current name.

Those who have a valid license or ID will not be required to renew it prior to its expiration date, unless they choose to do so because they desire/need a Real ID credential. Upon renewal, a person will have the option of getting a Real ID credential or opting out. Those who opt out will be issued a non-REAL ID license. Beginning Oct. 1, 2020, those with non-REAL ID licenses will need to produce a passport or other acceptable identity document for federal purposes that require identification, such as boarding commercial aircraft and accessing secure federal facilities.

Holiday Dates and Closures

Passports will not be accepted on the following dates due to holidays. Other dates on which Town Hall will be open but passports will not be accepted are indicated in blue.

2019 Dates
  • December 24-26 -- Christmas

2020 Dates
  • Wednesday, January 1 -- New Year's Day
  • Week of August 14-18 -- Summerfest Preparations
  • Thursday, November 26 -- Thanksgiving
  • December 24-26 -- Christmas

Passport Application Acceptance

U.S. citizens planning international travel may apply for their passports in the Community Services Office located at the Scarborough Municipal Building. Passport applications are accepted by appointment only Tuesday through Thursday, from 9:00 AM to 3:00 PM. There is no passport application processing on Mondays or Fridays.

For first-time passports (or renewals for children 15 and under), please remember to bring the following:
  • Completed DS-11 Form
    • Available online or in our office in town hall
    • Must be complete in black ink
    • Do not sign this form as it must be signed in person in our presence
  • Evidence of U.S. Citizenship - One of the following:
    The original evidence (certificate or passport), not a copy, will be submitted with the passport application. It will eventually be returned to you under separate cover
    • A certified birth certificate issued by the city, county, or state
      This must have a registrar’s raised, embossed, impressed, or multicolored seal, registrar’s signature, and the date the certificate was filed with the registrar’s office, which must be within 1 year of your birth. The full names of the applicant’s parent(s) must be listed on all certificated birth certificates
    • Previously issued undamaged U.S. Passport
    • Consular Report of Birth Abroad or Certification of Birth
    • Naturalization Certificate
    • Certificate of Citizenship
  • Identification - One of the following:
    Community Services can make a photocopy of your identification to go with the passport application
    • Valid Maine Driver's License
    • Valid Maine identification card
    • Previously issued, undamaged U.S. passport
    • Certificate of Naturalization with identifiable photo attached
    • Current Government ID (city, state or federal)
    • Current Military ID (military and dependents)
  • 2 checks per application
    • Please do not complete until in person
    • You will be paying for the passport fee and agent’s execution fee
    • If you are executing more than one application during your appointment (e.g., a family of two or more), you may put all execution fees on one check.
    • You may also choose to pay extra for expedited service
  • 1 Passport photo
    • Contact Community Services for suggested local photographers

Forms & Information

For application forms, information on documentation, required fees, and other passport and international travel information, please visit the U.S. Department of State's travel web site, the only official website for passport information. Click the link below to visit the site.

Scarborough Municipal Building
Upper Level, Room 325

259 U.S. Route 1 / P.O. Box 360
Scarborough, ME 04070-0360
Hours: M-F, 8 AM - 4 PM 
Passport Hrs: T-Th, 9 AM - 3 PM
(by appointment)
Phone: (207) 730-4150
Fax: (207) 730-4165
Email: comserv

Nicole Hall
Operations and Facilities Manager
Phone: (207) 730-4158
Email: nhall

Jill Deering
Administrative Secretary
Phone: (207) 730-4154
Email: jdeering