Departments‎ > ‎Community Services‎ > ‎

Passports

News

Change to Passport Acceptance Hours!

Effective September 12, 2017 - Due to the increased volume of passports being processed through the Scarborough Community Services Department, we have
decided to process passports by appointment only.  This decision was made in an effort to reduce wait times, increase processing speeds and improve your overall experience. We will be accepting appointments on Tuesdays, Wednesdays, and Thursdays, 9:00 am - 3:00 pm.  When you call to make your appointment, our agents will ask you a few questions to help ensure you have the proper documentation and materials needed to create a smooth process.

Thank you for your support and understanding in advance.  Please watch for our PASSPORT DAYS, we will be hosting multiple Saturdays throughout the year to help meet your passport needs.  Please contact us at 730-4150 with any questions or to schedule an appointment.

REAL ID and You: Rumor Control

Courtesy of Department of Homeland Security

Rumors spread fast: Please tell a friend, share the page below, and help us provide accurate information about REAL ID enforcement.


No Glasses Allowed as of November 1, 2016

As of November 1st, 2016, customers applying for or renewing their passport must remove glasses for their passport photo.

Last year, more than 200,000 passport customers submitted poor quality photos which we couldn't accept. The #1 problem was glasses. We had to put their passport applications on hold because we couldn't clearly identify them from their photo.

If the photo of you in your unexpired passport has glasses, don't worry about it. You don't have to get a new passport now. Next time you renew your passport, though, you'll have to take your glasses off.

This policy change helps us and it helps you. We can see you more clearly now and you will experience fewer passport application delays and can move faster through U.S. ports of entry. Don't get us wrong, we love your glasses, but take them off for your passport photo.*

For more information on passport photos, check out our photo requirements and photo examples.

*If you must wear eye glasses for medical reasons, you'll need to obtain and submit a signed statement with your passport application from a medical professional or health practitioner.


Picture Perfect -- A Note from the National Passport Center


Did you know that bad photos are the number one reason passport applications get held up during the application process. In 2015, the National Passport Center received more than 200,000 unacceptable passport photos! Submitting a passport application with a bad photo will delay processing of your application and could interfere with planned travel.

Please be sure to watch this short video to ensure that your passport photos are "picture perfect" and to avoid processing delays.


Holiday Dates and Closures

Passports will not be accepted on the following dates due to holidays. Other dates on which Town Hall will be open but passports will not be accepted are indicated in blue.

2017 Dates
    • Tuesday, July 4 -- Independence Day
    • Thursday, November 23 -- Thanksgiving
    • Tuesday, December 26 -- Day after Christmas

Passport Application Acceptance

U.S. citizens planning international travel may apply for their passports in the Community Services Office located at the Scarborough Municipal Building. Passport applications are accepted by appointment only Tuesday through Thursday, from 9:00 AM to 3:00 PM. There is no passport application processing on Mondays or Fridays.

For first-time passports (or renewals for children 15 and under), please remember to bring the following:
  • Completed DS-11 Form
    • Available online or in our office in town hall
    • Must be complete in black ink
    • Do not sign this form as it must be signed in person in our presence
  • Evidence of U.S. Citizenship - One of the following:
    The original evidence (certificate or passport), not a copy, will be submitted with the passport application. It will eventually be returned to you under separate cover
    • A certified birth certificate issued by the city, county, or state
      This must have a registrar’s raised, embossed, impressed, or multicolored seal, registrar’s signature, and the date the certificate was filed with the registrar’s office, which must be within 1 year of your birth. The full names of the applicant’s parent(s) must be listed on all certificated birth certificates
    • Previously issued undamaged U.S. Passport
    • Consular Report of Birth Abroad or Certification of Birth
    • Naturalization Certificate
    • Certificate of Citizenship
  • Identification - One of the following:
    Community Services can make a photocopy of your identification to go with the passport application
    • Valid Maine Driver's License
    • Valid Maine identification card
    • Previously issued, undamaged U.S. passport
    • Certificate of Naturalization with identifiable photo attached
    • Current Government ID (city, state or federal)
    • Current Military ID (military and dependents)
  • 2 checks
    • Please do not complete until in person
    • You will be paying for the passport fee and agent’s execution fee
    • You may also choose to pay extra for expedited service
  • 1 Passport photo
    • Contact Community Services for suggested local photographers

Forms & Information

For application forms, information on documentation, required fees, and other passport and international travel information, please visit the U.S. Department of State's travel web site, the only official website for passport information. Click the link below to visit the site.


Scarborough Municipal Building
Upper Level, Room 325

259 U.S. Route 1 / P.O. Box 360
Scarborough, ME 04070-0360
Hours:  M-F, 8 AM - 4 PM
Passport Hrs: T-Th, 9 AM - 3 PM
Phone: (207) 730-4150
Fax: (207) 730-4165
Email: comserv




Nicole Hall
Administrative Coordinator
Phone: (207) 730-4158
Email: nhall