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Passport Acceptance Hours

By Appointment Only

  • Tuesdays, 9:00 am to 1:00 pm -- Scarborough residents only
  • Wednesdays and Thursdays, 9:00 am to 1:00 pm -- Open to all
  • Limited Saturdays begin in October 2022 and are open to Scarborough families only

Please note the new passport acceptance hours, effective as of 09/20/2022. All previously-scheduled appointments will remain as scheduled, even if after this new time frame.

Please call 207-730-4150 to set up an appointment. Due to the increased demand for passport acceptance, appointments at our facility are scheduling out at least 4 weeks in advance -- same-day or same-week appointments are not available at this time. We do not keep a cancellation call list due to the nature of passport appointments.

News & Updates

annual spring passport day

Scarborough Community Services will be hosting a Spring Passport Day to help families and individuals with their passport processing outside of the normal weekday schedule. Scheduled for Saturday, March 25, from 9:00 am to 2:00 pm at the Community Services Hub (418 Payne Road), staff will assist with accepting new passport applications and minor passport renewals. Staff will also be on hand to answer any questions about passport books and cards and help people in completing passport renewals.

For the first time since the pandemic, Community Services will be going back to walk-in acceptance for this passport day! No need to set up an appointment! Just show up with all required documentation, passport photos, and checks during the event time frame and you will be all set!

Please contact us at 207-730-4150 or at with any questions you have prior to the event.

Saturday, March 25
9:00 am to 2:00 pm
Community Services Hub



COVID-19 Travel Information

The Department of State advises all U.S. citizens to read the country-specific Travel Advisories and U.S. Embassy COVID pages for updates on the impact of COVID-19 worldwide.

The COVID-19 pandemic continues to affect countries differently. Challenges to any international travel at this time may include mandatory quarantines, travel restrictions, and closed borders. Foreign governments may implement restrictions with little notice, even in destinations that were previously low risk. If you choose to travel internationally, your trip may be severely disrupted, and it may be difficult to arrange travel back to the United States.

Passport Operations FAQ

To prevent the spread of COVID-19 and protect their workforce and customers, The U.S. Department of State significantly reduced passport operations in March 2020. They temporarily suspended expedited passport processing and restricted service to cases involving life-or-death emergencies.

As global conditions evolve and U.S. states begin to reopen, they are resuming operations in phases and ask for your patience as they safely work on your application. As of September 28, 2020, routine service is taking 10-12 weeks to process and expedited service (additional cost) is taking 4-6 weeks to complete.

Maine State IDs & the Real ID Act

Due to the circumstances resulting from the ongoing COVID-19 pandemic, the Department of Homeland Security (DHS) extended the deadline for REAL ID until May 3, 2025. Beginning in May 2025, DHS will require customers to use a REAL ID to fly domestically. The most common REAL ID is a state-issued driver's license. A U.S. passport book and passport card are two of many alternative documents that customers can use to fly domestically if they do not have a state-issued REAL ID. For more information on REAL ID, go to DHS website.

Passport Application

U.S. citizens planning international travel may apply for their passports at the Community Services Hub at 418 Payne Road in Scarborough. For first-time passports (or renewals for children 15 and under), please remember to bring the following:

Forms & Information

For application forms, information on documentation, required fees, and other passport and international travel information, please visit the U.S. Department of State's travel web site, the only official website for passport information. Click the link below to visit the site. - U.S. Passports & International Travel