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Passport Acceptance Hours

By Appointment Only

  • Tuesdays, 9:00 am to 1:00 pm -- Scarborough residents only
  • Wednesdays and Thursdays, 9:00 am to 1:00 pm -- Open to all
  • Limited Saturdays begin in October 2022 and are open to Scarborough families only

Please note the new passport acceptance hours, effective as of 09/20/2022. All previously-scheduled appointments will remain as scheduled, even if after this new time frame.

Please call 207-730-4150 to set up an appointment. Due to the increased demand for passport acceptance, appointments at our facility are scheduling out at least 4 weeks in advance -- same-day or same-week appointments are not available at this time. We do not keep a cancellation call list due to the nature of passport appointments.

News & Updates


Scarborough Community Services will once again be offering a Passport Day on a Saturday to assist families and individuals who might otherwise miss our typical passport acceptance days and times.

All applicants MUST register for a time slot ahead of the event. While the original plan was to go back to an open-to-all format, the demand is too high to guarantee the acceptance for everyone who shows up. This event will be open to residents as well as non-residents. Each time slot is good for one family of up to five people. 

All applicants will need to bring two checks, one passport photo, evidence of citizenship, photo identification, and a completed DS-11 form. Minors have additional requirements. For more information about what you will need to bring with you, please visit our website or call our office at (207)730-4150. Additional information will be sent to the email address provided once you make your appointment.

Saturday, November 5

9:00 am to 3:00 pm

Community Services Hub at 418 Payne Road, Scarborough

By Appointment Only -- Schedule Appointment TODAY


COVID-19 Travel Information

The Department of State advises all U.S. citizens to read the country-specific Travel Advisories and U.S. Embassy COVID pages for updates on the impact of COVID-19 worldwide.

The COVID-19 pandemic continues to affect countries differently. Challenges to any international travel at this time may include mandatory quarantines, travel restrictions, and closed borders. Foreign governments may implement restrictions with little notice, even in destinations that were previously low risk. If you choose to travel internationally, your trip may be severely disrupted, and it may be difficult to arrange travel back to the United States.

Passport Operations FAQ

To prevent the spread of COVID-19 and protect their workforce and customers, The U.S. Department of State significantly reduced passport operations in March 2020. They temporarily suspended expedited passport processing and restricted service to cases involving life-or-death emergencies.

As global conditions evolve and U.S. states begin to reopen, they are resuming operations in phases and ask for your patience as they safely work on your application. As of September 28, 2020, routine service is taking 10-12 weeks to process and expedited service (additional cost) is taking 4-6 weeks to complete.

Maine State IDs & the Real ID Act

Due to the circumstances resulting from the ongoing COVID-19 pandemic, the Department of Homeland Security (DHS) extended the deadline for REAL ID by 19 more months until May 3, 2023. Beginning in May 2023, DHS will require customers to use a REAL ID to fly domestically. The most common REAL ID is a state-issued driver's license. A U.S. passport book and passport card are two of many alternative documents that customers can use to fly domestically if they do not have a state-issued REAL ID. For more information on REAL ID, go to DHS website.

Passport Application

U.S. citizens planning international travel may apply for their passports at the Community Services Hub at 418 Payne Road in Scarborough. For first-time passports (or renewals for children 15 and under), please remember to bring the following:

Forms & Information

For application forms, information on documentation, required fees, and other passport and international travel information, please visit the U.S. Department of State's travel web site, the only official website for passport information. Click the link below to visit the site. - U.S. Passports & International Travel