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New Town Hall Hours Beginning May 1

The hours of operation for Town Hall will be changing to four days, effective May 1, 2023. Town Hall will now be open from Monday through Thursday, 7:00am-5:00pm and closed on Fridays and weekends.

This schedule change was made in an effort to improve our ability to serve the public. A September 2022 survey of nearly 300 responses supported anecdotal feedback about the limitations of a 4:00pm closing with twice monthly extended hours. This new, more consistent schedule improves accessibility for the public to conduct business with all departments during open hours. We strive to provide residents and customers with exemplary service, and hope the convenience of this new schedule supports our efforts.

The Scarborough School Department Central Office will remain open Monday-Friday, 8:00am-4:00pm. Please use the video intercom system located to the right of the main doors at Town Hall to contact the School Department and be allowed entry on Fridays.


 

 


Frequently Asked Questions

What are the current Town Hall hours?
Municipal operations (Town Hall) are currently Monday through Friday, 8:00am to 4:00pm. The Clerks and Revenue offices are open until 6:00pm the first and third Wednesday of the month. 

What will the new hours of Town Hall be?
Effective May 1, 2023, the new hours of Town Hall will be Monday through Thursday, 7:00am to 5:00pm for our predominantly public facing departments. This includes the Revenue Office, Clerk’s Office, Planning and Code Enforcement, and Assessing. 

Will my access to services be limited?
While we acknowledge that residents and visitors who currently prefer to conduct their business on Friday will need to adjust, we believe adding two additional hours (7:00 - 8:00am and 4:00 - 5:00pm) will be welcome changes for many of our residents seeking to work around their work schedules, school schedules, daycare and other time demands.

What departments will be available during open hours?
The Revenue Office (services include vehicle registration, hunting and fishing licenses, beach passes), the Clerk’s Office (services include voter registration, clamming licenses, and beach passes), Planning and Code Enforcement (services include building, plumbing and electrical permits as well as planning board applications), and Assessing (services include property assessment and valuation questions). 

Why the change?
A variety of factors. One of the most common complaints reported to staff from the public has been the challenge to get to Town Hall between the hours of 8:00am to 4:00pm and confusion over which offices offer late hours and when. These anecdotal reports were largely confirmed by a recent public survey. In addition to improving accessibility for many residents, there is a component of this change which is intended to attract and retain staff with the greater flexibility and option of a four-day work week. 

Are employees working less hours?
No, employees will continue to work and be paid for 40 hours per week inclusive of meal breaks.
 
Are there any financial implications?
The proposal is intended to be fiscally neutral. There will be no change to employee hours, paid time off benefits, employee wages or compensation. 

Was this a quick decision?
No. This was a change that was contemplated for nearly a year as other organizations made the transition and as we explored opportunities to improve accessibility from the public and strategies to better compete in the labor market with expense-neutral solutions. The concept was mentioned during multiple Town Manager reports at Town Council meetings dating back to last fall.

Who has the authority to change Town Hall hours? 
Under the charter, the Town Manager has the authority to direct municipal operations. Leading up to this change, the Town Manager made multiple references to the plan during the course of his Town Manager updates to the Town Council. 

How are staff affected by this change?
This change gives staff, with managerial approval, greater flexibility with their work schedules. While the ability to work a 4-day work week now exists, we do not expect all staff will move to this schedule. Depending on the needs of the position, we expect many staff, particularly senior salaried positions, to continue to work Monday through Friday.

What does this mean for Public Works and the Community Services Hub?
The operations division of Public Works has worked a seasonal 4-day work week dating back many years. The Community Services department will continue to provide childcare five days per week in coordination with the Scarborough School Department’s schedule. The “Hub” facility modified their public hours at the beginning of 2023. The public hours, exclusive of programming, are Monday through Thursday, 8:00am to 5:00pm and Fridays 8:00am to 12:00pm. 

Does this affect Public Safety?
While a few administrative staff have indicated an interest in working a 4-day work week, frontline public safety staff including police officers, firefighters/EMTs, and Dispatchers are unaffected by this change.

Patrol Officers moved to a 4-day, 40-hour work week in 2022. This was also done in an effort to attract and retain personnel. While the dispatch division has not yet been able to pursue a similar schedule change due to staffing shortages, they likely will pursue a similar schedule change should that barrier no longer exist in the future.  

Will you offer any days with extended hours?
No, we will instead offer consistent hours of operation 4 days a week. While we currently offer late hours two Wednesdays a month in the Revenue and Clerk’s offices, the public has expressed confusion with this schedule and disappointment that no other public facing departments, specifically Planning/Code Enforcement and Assessing, are open past 4:00pm. With this change, the public will have the ability to access all four public facing departments from the hours of 7:00am to 5:00pm.

How are you informing the public of this change?
We have placed notices on social media, on the Town website, flyers within Town Hall, and the Town e-newsletter. Reminders will be ongoing through the change period.

Is this a permanent schedule change?
While we envision this being a change for the foreseeable future, we will assess the feedback from both the public and staff with some experience. Should we see opportunities to improve our accessibility to the public in the future we will remain open and willing to further adjustments.
 

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